Privacy Policy

Gigs North East operates under the umbrella of “Gigs North East”. Gigs North East respects your privacy entirely and is committed to protecting your personal data. We understand the importance of knowing how your data is used and stored.

The below outlines our privacy policy and our commitment to managing your data respectfully.

1 Important Information

Gigs North East is the data controller and is entirely responsible for personal communication you receive from these brands.

Gigs North East work with multiple other promoters, festivals and ticketing agencies under lawful and dependable agreements. Almost all of the shows we market to you are equally organised by ourselves and your information collection is important if we ever need to get in touch with you about your show.

Most importantly we manage ticketing and reserve the right to acquire customer information from anyone who opts in for further marketing from Ticketline, our ticketing partner.

1.1 Contact details

We are partnered with The Ticketline Network Ltd, and will only provide you with ticket links serviced by Ticketline (this includes Gigs North East events).

If you have any questions or would like to contact us about this Privacy and Cookies Policy, please do so at the following:

Email: [email protected]

You have the right to lodge a complaint at any time to the Information Commissioner’s Office (ICO), who are the UK supervisory authority for data protection issues. We would appreciate the opportunity to deal with any concerns you address before approaching the ICO. Please contact us in the first instance, we will do absolutely everything we can to resolve any issues.

1.2 Changes to our privacy policy and your duty to inform us of changes

We reserve the right to make changes to this Privacy Policy. Any updates or any changes to that are uploaded to this Site will be published, and you shall be notified by email.

It is important to ensure the personal data we hold about you is accurate and up-to-date. Please keep us informed if any of the details you provide change during the course of your relationship with us.

The data we collect about you and when we use different methods to collect data from you and about you directly, indirect or through third parties.

We collect data from the following platforms ONLY:

Ticket buyers from our Ticketline shows, who opt in for further marketing. Our own sign up form on this Site.

2.1 Direct Information

We will collect information that is associated with your identity purely for organisational purposes, this includes your first and last name.

If you make a purchase with us, or our affiliates, Ticketline, we will have access to the information you provide within the form. We can access and use your name, email address, date of birth, payment date & time, geographic location and access information on how many tickets were purchased.

We may also need to collect information from you that we may need to know for your attendance, such as your age and disabilities. In some circumstances, if applicable to the event, we may require to collect additional information specifically relevant to your ticket purchase, which could include verifying your age with identification for entry or fraud prevention and detection.

Marketing Preferences

During your booking with us or our ticketing partners (Ticketline) you can request to receive information about further events and newsletters. As the show organiser, promoter and contracted data partner, we reserve the right to use your data in our email marketing and cookie based marketing.

Competitions and Surveys

Occasionally, we may invite you to participate in competitions or surveys related to our events. We would like your opinion on this as you’re an important customer, mostly though, your data is likely deemed relevant to the subject of the competition or survey.

2.2 Indirect Information

Contacting us

When you use our contact forms, your message will go through to the relevant member of the team. We reserve the right to retain copies of these conversations. This may help both parties in the future should the inquiry not be completely resolved.

IP Address

When you browse our Site, information about your visit is collected and stored in our web server logs. As you navigate through the Site, the server logs stores the details and contents you request and stores your IP address and the date and time of your page requests. We collect this data in order to enhance yours and other users’ experience when using the Site.

Device Information

When you browse our site, information may be collected by a third-party analytics service provider on our behalf and/or may be collected including length of visit, page views, geographical location, your device.Data obtained via cookies and similar technology will be processed in accordance with the cookies policy below. We collect this data in order to enhance yours and other users experience when using the site.

Email engagement & responses

We may collect information on how you respond, engage and submit information from emails we send you, for example, if you opened or actively engaged with the content by clicking a link.

Information posted on third-party platforms

When using other platforms to communicate messages about Gigs North East brands, such as a review on social media or a written review about one of our shows, you are out of the control of our data management.

We are not in control of how you interact about our business, on websites that aren’t ours (i.e Google, Songkick, Facebook). Please refer to their privacy policy to discover how they use your information.

You can read the privacy policy for Facebook here: https://www.facebook.com/legal/FB_Work_Privacy

2.3 Third Parties

Our primary ticketing page, gigsnortheast.ticketline.co.uk is managed by Ticketline. When you use our platform you agree to the privacy policy in place by Ticketline and Gigs North East events.

You may also buy tickets for GNE shows from Ticketline.co.uk, please refer to their privacy policy when purchasing our festival tickets through their platform.

Upon purchasing these tickets through our Site, you agree to our data collection and privacy policy rules.

How we use your personal data

We will only use your personal data where we are permitted by our law and the coherence with this privacy policy for the following:

We require to send you an e-ticket for you to print at home. When necessary to inform you of upcoming shows, providing you have opted in for further marketing. When necessary to comply with legal or regulatory demanded obligation To inform you of changes to a show you may have booked within the brand.

Marketing

Should you have provided consent when making a booking or when subscribing to our marketing database, we may use your information provided for marketing purposes by email. You will be provided the opportunity to customise, update or unsubscribe from our emails at any time and we respect your choice and privacy at all times.

Opt out

Our websites use cookies to ensure the maximum efficiency of your connection with our brands. You can make your browser refuse all cookies and/or alert when websites set or access cookies. Please note, if you disable cookies, certain features of this site may not function correctly.

Operational

We may need to contact you about some operational factors, such as the below:

Checking attendance of an event Double checking on your unique needs when attending a specific event Providing customer service and support, updating you of changes to your ticket, access level and the event you are attending Change of purpose

We will only use your personal data provided for the purposes outlined above. Should our need to change

Third Party Content

Our Site may contain content, links and information that are the property and control of third party Sites. We do not govern these third-party Sites and the data they collect. As such, this Privacy Policy does not cover these Sites. Please visit the third-party website to review their privacy policy, terms of use and what data they may collect about you.

Data Retention

We will only retain your information to provide you with information about the service you have purchased from our site, or for marketing that you have opted in for.

Additionally, we will retain your data for as long as necessary to protect our legal rights in data protection.

In some circumstances, your data may be anonymised for research and statistical purposes only. (Including reports on opt out behaviour)

You can request us to delete your information from our records. Please see our “Your Legal Rights” Section held within this privacy policy for further information, however we also reserve the right to demonstrate that we have a legitimate interest to continue processing your personal data which override your rights.

Data Security

We promise and are completely committed to protecting your data using appropriate security measures. This will prevent your information from being compromised, altered, damaged, disclosed, lost and used in an unauthorised manner.

Your Legal Rights

You retain the following rights to:

• Be informedof the terms of our privacy policy before receipt of your personal data via self-registration
• Request access to the personal datawe hold about you
• Request us to provide a copyof your personal data
• Request us to update and amendany personal data that is incorrect
• Request that we don’t use your personal data for marketing purposes – please note you can unsubscribe from marketing at the bottom of any of our correspondence.
• Object to automated decision making and profilingusing your personal data
• Withdraw consentto our use of your data
• Request to erase your personal data, except for information we are obliged to retain to comply with our legal requirements
• Lodge a complaintwith the Information Commissioners Office. You can exercise any number of these rights at any moment, using the contact information provided in this policy. In some cases, we may demonstrate that we have a compelling legitimate interest to process your information which override your rights and freedoms.

Last modified: 1st May 2022